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First Voice-enabled Virtual Assistant for U.S. Fleet Drivers

| February 4, 2019

Commercial drivers have a new member of their team — and its virtual.

Here’s what’s new: LeasePlan USA, a global leader in fleet management and driver mobility,  launched a new feature within its MyLeasePlan mobile app. Elle is an intelligent virtual assistant that gives fleet drivers quick and easy access to critical vehicle – and fleet – related information in real-time.

“At LeasePlan, our drivers always come first. We are delivering disruptive tech to solve their everyday fleet challenges while creating engaging experiences. Our mobile app – MyLeasePlan – is central to advancing driver mobility. The newest addition to the app, Elle, empowers drivers with voice recognition technology and artificial intelligence. This new virtual assistant is ‘what’s next’ in empowering drivers,” said Felipe Smolka, executive vice president of transformation, who leads on strategy and innovation at LeasePlan USA.

Elle delivers instant knowledge and can act on various drivers’ daily requirements. As Elle continues to learn more and more, it will transform industry standards for real-time driver engagement. Drivers can easily interact with the virtual assistant through voice or chat. By connecting driver and vehicle data insights, Elle aids both drivers and fleet managers in making the most of their time, improving performance and productivity.

“When a driver is faced with a challenge, or needs answers to questions like “what is my fuel card PIN?” or “I have a flat tire, where do I go for service?”, it may take several minutes or more to locate a fleet manager or call into a phone line,” said Smolka. “Our goal with Elle has always been to increase independence for drivers, reducing their need to reach out to their fleet managers about day-to-day operational questions. This approach to delivering more autonomy to drivers will lead to higher fleet productivity, and more time for fleet managers to focus on their strategic goals.”

Category: Driver Stuff, General Update, News

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