Spireon Named Customer Service Team Of The Year American Business Awards

Spireon Named Customer Service Team Of The Year American Business Awards

Spireon, the vehicle intelligence company has earned the Gold Stevie Award for Customer Service Team of the Year in the 17th Annual American Business Awards. The American Business Awards, also known as the Stevie Awards, are the nation’s premier business awards recognizing the achievements and positive contributions of organizations and working professionals. The recognition marks the company’s fourth award win in 2019 to date.

“Our customer service team navigates the needs of our customers with poise, expertise and an outstanding level of care,” said Rashid Ismail, CIO at Spireon. “It’s an honor to be recognized for our efforts, and this award is a testament to the great work each of our team members is doing to substantiate its customer-first reputation.”

Well-known for its industry-leading customer service and support, Spireon’s Net Promoter Score (NPS), a management tool used to gauge the loyalty of a company’s customer relationships, of 72 far exceeds the industry average of 21.4 for business-to-business technology companies. Spireon credits its high NPS score to comprehensive customer onboarding, regular customer interaction by multiple teams at the company, and highly-responsive and professional phone support from its U.S. call centers, and customer service calls answered within 59 seconds.

The superior performance of Spireon’s customer service department is a significant value-add to the innovations delivered by the company. Spireon has earned three additional award wins since January focused on innovation, including IoT Vehicle Telematics Company of the Year in the 2019 Compass Intelligence Awards, Connected Car Product of the Year in the 2019 IoT Breakthrough Awards, and a Gold award for Most Innovative Company of the Year in the 2018 One Planet Awards.

“The nominations submitted to the 2019 American Business Awards were outstanding. They illustrate the continued vibrancy of innovation and high level of achievement across the American economic landscape,” said Michael Gallagher, president and founder of the Stevie Awards.

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