Goodyear-FleetHQ Roadside Service Helps One Millionth Customer

In trucking, vehicle downtime equals lost revenue. Trucks that have been immobilized by tire-related problems need to get back on the road as quickly as possible.

“That’s why having access to a comprehensive emergency roadside service program is so important,” said Jose Martinez, business solutions manager, Goodyear Commercial Tire Systems.

The Goodyear Tire & Rubber Company’s 24/7 Emergency Roadside Service program recently helped its one millionth customer return to service.

That call took place recently when a driver for Schneider National, one of North America’s largest commercial trucking fleets, was driving near Floresville, Texas.  There, his truck ran over a road hazard, which caused one of its trailer tires to deflate.

After pulling over to the side of the road, parking his truck and inspecting the tire, the driver notified Schneider’s Emergency Maintenance department.

A Schneider call agent collected key information, including the truck’s location and a Goodyear Commercial Tire & Service Center technician replaced the truck’s flat trailer tire with a new Goodyear tire, which enabled it to return to service.

The roll time?

“Just one hour and 45 minutes from the moment the driver contacted the Schneider Emergency Maintenance department to the moment his truck was back on the road,” said Martinez.

Category: General Update