Agero Boosts Predictive Analytics for Roadside Assistance

Agero, a leading provider of roadside assistance and vehicle and driver safety, has introduced a major enhancement to its predictive analytics and roadside services in anticipation of high call volume for assistance across the nation this winter.

Leveraging historical weather statistics and data accumulated from the 8 million roadside events the company responds to annually, the release from Agero is designed to more accurately forecast weather circumstances anywhere in the U.S. that impact driving conditions.

The analytics tool is based on an algorithm that helps to predict dispatch volume more accurately and also prioritizes staffing between contact centers based on the weather conditions at each site.

The enhanced service also includes a mobile optimized website that drivers can access through their cell phones, tablets or desktops, enabling customers to submit a service request at their convenience.  In that way, Agero also has the ability to push status notifications to an individual driver’s phone, including a profile and arrival time of the dispatched tow truck.

 

Category: Featured, Fleet Diagnostics & Software, General Update