Yellow Cab of Pittsburgh Going Hip: Becomes zTrip Taxi

Under the category of “if you can’t beat them, join them, Yellow Cab of Pittsburgh is becoming zTrip Taxi.

So, beyond a mere name change and fancy logo, Jamie Campolongo, President of Pittsburgh Transportation Group, notes: “Advancements in dispatch technology, coupled with a renewed commitment to customer service, will translate into a positive customer experience that begins before the customer is even in the vehicle.”

According to Campolongo, zTrip users will be able to not only hail a cab on the street, but also book a ride for now or later by phone or with the zTrip app.

Sounds like Uber and Lyft.  The net results is that customers do not want to wait on the curb for a car to arrive. Customers also won’t have to wait to make transportation arrangements until the last minute. They can book a black car on a Tuesday for a trip they need to make on Friday morning.

zTrip will provide a number of additional features that will distinguish it from competing services, including:

• No surge pricing – zTrip offers the same low price every time, regardless of the day of the week or whether it’s 2 p.m. or 2 a.m.;
• Professional, licensed, full-time drivers – zTrip drivers are fully insured and have undergone background checks so riders don’t have to worry about who is driving them home;
• 24/7 live customer service – zTrip offers users a live support team via traditional or in-app emails, through social media, or by phone anytime.

Category: General Update