Kia Motors America Promotes Greg Silvestri To VP, Service & Aftersales Operations

Kia Motors America (KMA) announced the promotion of Greg Silvestri to vice president, service & aftersales operations.

In his new role, Silvestri will report to Michael Cole, chief operating officer and executive vice president, and will continue to elevate Kia’s product quality and ownership experience while driving additional parts sales and dealer fixed-operations profitability.

In addition, Silvestri will develop forward-reaching fixed-operations strategies designed to cope with the ever-changing retail automotive landscape.

Silvestri joined Kia in 2004 as director of regional operations for the Western Region. Transferring to the service department in 2008, he was later promoted to executive director, service operations. During his tenure in the service department, Silvestri was instrumental in the creation and implementation of KMA’s “Customer 360 Service Initiative,” which aligned Kia dealers’ fixed operations focus on customer retention, customer service satisfaction and maintaining and expanding aftersale competitiveness.

With more than 34 years of automotive experience, Silvestri’s career also includes corporate and field-based roles in sales, marketing, dealer development, service and dealer relations with Mazda prior to joining Kia.

 

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