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New Survey of Supply Chain Leaders Highlights Peak Season Expectations, Workforce Demands and COVID-19 Concerns

| September 3, 2021

Supply chain leaders express cautious optimism for strategy and capacity ahead of this year’s ‘official’ peak shipping season

GlobalTranz Enterprises, LLC., a leading technology-enabled third-party logistics solutions provider, released the results of its third survey of U.S. supply chain leaders in the past year. On the heels of last year’s boom in online shopping, this latest survey reveals that companies have confidence in their e-commerce strategies ahead of the official 2021 peak shipping season that traditionally runs from September through December.

At the same time, the survey of supply chain decision makers highlights anticipated challenges for the second half of the year, from new COVID-19 variants threatening another phase of lockdowns to ongoing challenges in recruiting and retaining employees.

“While the resurgence of COVID-19 has created another element of uncertainty heading into peak season, we’re seeing cautious optimism around how supply chains have adapted to the challenges of the past year,” said Ross Spanier, Executive Vice President of Direct Channel at GlobalTranz. “Businesses have put in place new supply chain strategies and established partnerships with logistics providers that can help them manage through this volatile environment.”

Peak Shipping Season Looms Large with Supply Chains Already Operating at Capacity

Global supply chains have operated at or near peak levels of demand since the summer of 2020, with little reprieve heading into the official 2021 peak shipping season. Despite ongoing disruptions, decision makers feel their companies are more prepared to meet customer demands through the holiday season and beyond.

About three quarters (76%) of decision makers expect that their 2021 peak season revenue will be higher than the previous year. Additional findings include:

  • 9 in 10 decision makers indicate they need to increase hiring to meet customer demand
  • Over 70% agree that they’ve seen an increase in customers wanting last mile delivery solutions and higher demand for white glove services (e.g. in-home installation, haul away)
  • 94% noted that partnerships with supply chain/logistics companies are necessary to get through peak season successfully

In addition, survey respondents noted concern for how a resurgence of COVID-19 may impact their company’s ability to meet customer needs over the coming months.

  • 3 out of 4 (79%) are concerned that a resurgence of COVID-19 will negatively impact their businesses’ supply chain operations
  • 51% of supply chain leaders ranked future lockdowns related to COVID-19 as a top challenge, an increase of 24 percentage points from Spring 2021

Workforce needs, rising costs and supply chain congestion take precedent

While supply chains have proven resilient and adaptable over the course of the last 18 months, a strain on available resources and increasing costs are a cause for concern. Issues around workforce availability and material shortages are likely to persist well into 2022 as companies make moves to address them in the coming months.

  • At least one third of respondents cite supply chain congestion, rising transportation costs, workforce deficits and potential lockdowns related to COVID-19 as top concerns
  • Nearly half (47%) of respondents say they will be paying higher salaries or wages to both attract new talent and retain current employees before the end of the 2021 calendar year
  • More than 30 percent of respondents note having enough resources to meet the demand of consumers and keeping deliveries to end-users on time as more challenging this peak season than in 2020

“The survey results indicate that supply chain professionals continue to adapt to a myriad of changes in the business environment and shifting consumer behavior,” says Spanier. “Yet there is still optimism among leadership who went through the experiences of the past 18 months and are investing in the tools and partnerships that will help their businesses succeed.”

About the Survey

GlobalTranz commissioned Edelman Data & Intelligence to conduct a 10-minute quantitative online survey among a sample of 200 U.S. based supply chain leaders and managers between August 4-25, 2021 to understand how business leaders and managers are thinking about their supply chain in the context of the pandemic, macro industry trends, and as they plan for the year ahead. To qualify for the survey, respondents needed to: be 18 years of age or older, live in the US, employed full-time, work at a company with 500+ Employees, and either be a primary or partial decision-maker about their company’s supply chain management and logistics needs. As a member in good standing with The Insights Association as well as ESOMAR Edelman Data and Intelligence conducts all research in accordance with local, national and international laws as well as in line with all Market Research Standards and Guidelines.

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