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HONK FirstOnScene™ Accident Information Services Reduce Claim Cycle Time by up to Five Days

| September 22, 2021

HONK’s National Tow Provider Network and Machine Learning Capture Data,
Photos and Video from Accident Scenes in a Format Optimized for Analysis

HONK Technologies, the industry-leading digital roadside assistance platform and vehicle transport company, announced its accident scene information services solution, FirstOnScene™. With FirstOnScene, insurance carriers can receive photos, video and information detailing vehicle damage while the vehicle is still on scene. As a result, carriers can reduce the claim cycle time by three to five days, cutting the time required to settle roughly in half. 

With more than 6 million car accidents in the US each year, insurers need fast and accurate information about claims. With HONK, carriers can receive on-scene data, photos, and videos to apply intelligent automation for better claim management, faster resolutions and reduced fraud. 

FirstOnScene combines HONK’s extensive, nationwide network of vetted tow providers with machine learning. Tow operators from the HONK network capture photos and video via HONK’s platform, which optimizes them for analysis by third-party AI platforms. Images and video are also available to claims adjusters for viewing via their preferred claims management software.

Insurance carriers receive the data points required to settle a claim while the customer’s vehicle is still at the scene of an accident. Customers receive a settlement or their repaired vehicles back faster, and insurers save up to $800 per claim by reducing costly delays such as vehicle storage, impound fees, secondary tows and rental car days. 

HONK is already working with several top insurance carriers with a formal launch planned for Q1 2022.

“HONK’s nationwide network of tow providers and our technology platform create a powerful combination that’s ideally suited to accelerate the accident scene claims process,” said Rochelle Thielen, Chief Revenue Officer at HONK. “ Tow operators handle hundreds of accident scenes each year. Guided by their extensive experience and aided by our machine learning-powered technology, tow operators can now capture photos and video that are AI-ready. FirstOnScene shortens the claims process, reduces costs and returns the customer’s vehicle far faster.”

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