CarriersEdge Adds Driver Surveys to Offerings
CarriersEdge, providers of online safety and compliance training tools for the North American transportation industry, has announced that customers now have the ability to conduct customized driver surveys on the CarriersEdge platform in order to gain valuable insight into company performance and driver satisfaction.
“Every year when we produce the Best Fleets to Drive For program for the Truckload Carriers Association we survey thousands of drivers, collecting feedback on what they like and don’t like about their companies,” said Jane Jazrawy, CEO of CarriersEdge. “Smarter fleets use those results internally in their decision making processes and the most successful fleets are companies that regularly poll drivers for feedback on various aspects of the job. Now, CarriersEdge customers will have the ability to conduct driver surveys directly and use the highly refined set of features we’ve developed for collecting feedback.”
Users will have the option to create any number of surveys, with any number and combination of questions, and allow drivers to write in comments. Surveys can be assigned to all drivers, or used to target designated groups based on job type, location, fleet or any other parameter. Carriers can also set access limits for survey completion and designate surveys as anonymous or named. Reports on results can be accessed in an overall view or by individual responses, as well as filtered by region, manager or other criteria.
CarriersEdge has also created survey templates, in some cases based on successful ideas gathered through the Best Fleet to Drive For program, for subjects such as employee engagement, driver exit and shipper rating. The shipper rating survey allows fleets to ask drivers to rate a load or experience shortly after completing a delivery. The feedback can then be used as a foundation for discussions with customers to improve driver experience.
Added Jazrawy,“Being able to collect feedback from drivers, combined with all of our existing tools for managing assignments, tracking deadlines and completion status, and detailed filtering and analytics, gives them highly valuable information for improving driver satisfaction.”
Currently, more than 400 large and small fleets are incorporating the CarriersEdge library of safety and compliance courses into their driver training programs.
Category: General Update
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