Hertz Re-Designs And Reinvents On-Site Car Rental Experience

In what the company has called “a continued effort to streamline the rental experience and improve the way consumers rent cars,” The Hertz Corporation (NYSE:HTZ) is re-designing, updating and unveiling its locations worldwide.

Travelers now enjoy concierge style service inside Hertz’s facilities with a streamlined rental experience that eliminates the need to wait in line, have access to an an iPad station for researching local area information and to recharge their mobile devices, and can make use of printing and FedEx services on-site which add value to the experience, making it faster and easier. Hertz has started unveiling modernized locations around the globe, which to-date include its rental facilities at San Diego and Shanghai Airports, its Marble Arch location in central London and its Melbourne, Australia headquarters, with more transformations planned for additional airports and neighborhood locations throughout the year.

The facility makeovers take into consideration the common road trip staples, tools and services typically desired by travelers, and offer the following to help enhance the travel experience:

Bus Tracking: Working with its leasing company, Donlen, Hertz is piloting new telematics for its busses. With smarter tracking, customers will have access to an app that enables them to see how many minutes until a Hertz bus will be at the terminal for pick up. The system helps bus drivers identify where customers need to be picked up creating a more efficient bussing system and decreasing the amount of fuel used.

On-Site Retail: Customers can visit the on-site “Road Trip by Hertz” retail stations to stock up on food and drinks, and purchase essential road trip and travel supplies—everything from maps and sunscreen to charging cords and beach bags. The updated facilities also carry luggage, clothing and accessories to make their experience a one-stop-shop for both families and the business traveler.

On-Site Technology Tools: After a long flight, in addition to recharging themselves with a drink or snack, customers can also take a break and recharge their electronic equipment. Additionally, they can interact independently with an iPad station set up to access the latest travel apps, entertain kids with games, and book a Hertz reservation, among other things.
On-Site Business Tools: Customers can print on-site and access FedEx directly inside the store to send important documents and packages.
There are currently more than 800 locations that have been updated around the globe, with plans to continue transformations of current Hertz locations throughout the year, including Newark and Dulles Airports. More info at: Hertz.

Tags: Hertz

Category: Featured, General Update