International Truck Introduces Rapid Response Uptime Command Center

Operating from the company’s headquarters in Lisle, Illinois, the Uptime Command Center mobilizes a dedicated, cross-functional team of Navistar uptime specialists and key suppliers to assure 24/7 on-road support for customer vehicles.

“The best way to eliminate downtime is not to have it in the first place. The Uptime Command Center steps up our commitment to lead the industry in uptime,” said Michael Cancelliere, president, Truck and Parts.”We’re separating ourselves from the industry’s traditional, reactive approach to maintenance and establishing a new paradigm – one that’s proactive, predictive and collaborative.”

The Uptime Command Center takes advantage of the company’s industry-leading OnCommand Connection telematics network, which constantly monitors and captures data from more than 325,000 vehicles that collectively travel more than 8.8 million miles per day. Customers using OnCommand Connection report a 30 percent reduction in unplanned maintenance.

Additionally, the company’s focus on predictive maintenance aims to take advantage of OnCommand Connection Live Action Plans, a feature now being piloted, which is expected to predict when a part is going to fail before it actually does, and to provide the customer with alerts about potential corrective actions, the potential repair, the parts needed, and the training required to make the repair. Furthermore, if the repair is performed as instructed and the vehicle is under warranty, Navistar would pay for the repair.

Finally, the Uptime Command Center is working collaboratively with the International dealer network, the industry’s largest, to step up to offer 24/7 parts and service availability to support uptime. This goal builds on the company’s long-standing commitment to 24/7 parts availability, which includes approaches like “hotshotting” parts from one of the company’s Parts Distribution Centers to the dealer.

“The Uptime Command Center reflects our steady progress in evolving to a proactive, predictive and collaborative maintenance model,” Cancelliere said. Today, the Uptime Command Center is taking customer service and support to the next level, reflecting our passion to deliver uptime for all our customers.”