MCI Opens Bay Area Sales and Service Center

With more than 1,200 motor coaches in operation by public and private operators, the MCI name is on more than half of them. The two-story, 34,000-square-foot Hayward complex at 4120 Point Eden Way is the company’s second in California and seventh in North America.

Featuring the latest diagnostic equipment, nine service bays, a state-of-the-art parts inventory system, paint booth and OEM trained technicians, this new facility will provide comprehensive service for all major motor coach brands.

From preventative maintenance and warranty work to complete coach refurbishing and retrofits, MCI Hayward “sets the standard for upgrades and new facilities we’ll be introducing throughout North America in the coming years,” says Ian Smart, MCI President.

Other services available at the new Hayward Center include required California Department of Transportation (Caltrans) and CHP (California Highway Patrol) inspections, oil sample analysis and bus wash and lavatory services coming soon. MCI has located over $400,000 parts inventory at the site, with close to 2,400 individual part numbers (SKUs) for MCI, Setra and other-make coaches at competitive prices, all available for expedited shipping and for immediate pickup.

“We’re an OEM service center and that’s a huge advantage to coach operators here,” said Mike Albertolle, MCI Hayward Manager of Business Development and Service. “Our higher standards mean operators can trust we will provide quick access to parts and maintenance and repair work – all at MCI OEM quality. We will make sure their equipment is operating safely and reliably with optimized, long-life performance.”

The company also recently previewed its newest motor coaches, including:

• J4500, the industry’s best seller, now redesigned for model year 2018 with extra space for best-in-class legroom and comfort;
• J3500, their new 35-foot coach currently in development and testing;
• D45 CRT LE, the groundbreaking new D Series coach that sets a new standard in passenger accessibility; and coming soon in all-electric;
• New Flyer’s battery-electric heavy-duty transit bus, the Xcelsior® CHARGE leading the North American zero emissions public transportation marketplace.

Category: General Update, News