Mobile App from Cummins Connects Remotely with Engine Operating Data

Engine monitoring and connectivity has taken a big leap forward for Cummins customers who are now able to read prioritized engine fault codes and other key engine information within minutes wherever they are operating with the new Cummins Guidanz™ mobile app.

Available as a free download on the Apple® App Store or the Google® Play Store™, the Guidanz mobile app arms customers with critical information about their Cummins engines (2007 and later on-highway engines and Tier 3 and later off-highway engines) that they can email to their operations managers, service providers or a Cummins Care representative directly from the app to initiate the service process.

The Immediate Assessment feature of the Guidanz mobile app is available to certified service providers to help improve shop scheduling. As providers begin to adopt Immediate Assessment in the coming months, they will not only be able to read the fault code, but assess the severity of the fault, how quickly it can be repaired, what repair parts are likely needed and start a work order without ever asking the customer to enter a service bay.

The goal, naturally, is to speed customer service and reduce downtime.

To operate, the Guidanz mobile app must be paired with an INLINE™ mini Bluetooth® adapter or INLINE 7 and requires either an iOS® or an Android® operating system.

Though the Guidanz mobile app requires a smartphone or tablet to operate, it will still function when the device is offline. Customers are provided a list of fault codes regardless of connectivity, so even when operating in remote locations, such as a mine or temporary job site, customers are still empowered with enough information to call their operations managers, service providers or Cummins Care with information to initiate the service process.

Category: Connected Fleet News, Featured