New Cargo Claim Software System for Carriers

A new software product has been introduced to help carriers manage claims being filed against them.

Called CarrierClaim, the new offering  can be integrated with a company’s TMS, accounting software, or other internal systems, so there’s no need to uproot current systems in order to use the software.

“This is something that carriers have been asking us to develop for a long time,” says Joe Celestina, Director of Business Development for TranSolutions. “We’ve talked to dozens of carriers over the years. Carriers doing a couple billion dollars in sales are still managing their claims in an Excel spreadsheet, because that’s been the only option.”

According to the company, with CarrierClaim, supporting documentation, photos, and follow up notes can be stored with the claim record, in one location, rather than being dispersed across multiple paper or digital folders. It’s even possible for claims managers to email from within the system.

This allows email records to be stored within the claim file, eliminating wasted time spent searching through email records. CarrierClaim is a cloud-based database, which enables access from anywhere. It also allows multiple users to work on the file simultaneously, which is impossible with a spreadsheet.

When a carrier receives a claim from a client who uses MyEZClaim, they’ll be able to import the claim directly into their CarrierClaim system, with no need for data entry. And there’s lots of opportunity to use the feature – according to data from the major carrier Roadrunner Transportation Systems, 30% of their claims come from clients using MyEZClaim.

While carriers and claimants are typically on opposing sides when it comes to claims, both sides benefit from efforts in claim prevention. Both CarrierClaim and MyEZClaim come equipped with robust reporting and analytics tools to enable claims managers to uncover the root causes of loss and damage, such as insufficient packaging or improper handling methods by a particular driver or warehouse location. CarrierClaim includes over 80 automatically generated reports. Custom reports can be generated with 150 metrics, such as region, claimant, or claim reasons.

Category: Featured, General Update