Old Dominion Freight Line, Inc. selects Relay Payments to automate and streamline payments for its 10,500+ drivers

More carriers and brokers of all sizes are opting for the cashless and contactless technology solution

Less-than-truckload (LTL) carrier Old Dominion Freight Line, Inc. (“ODFL”) announced its partnership with Relay Payments to improve customer satisfaction throughout the supply chain. Relay’s digital payment solution has allowed ODFL to streamline payments related to operations for customers across its network of terminals and drivers around the country.

“We strive to deliver best-in-class customer service and are always looking at ways technology can improve our offerings. Working with Relay Payments has allowed us to remove tedious and manual steps throughout the payment process and modernize the way we do business with our customers,” said Todd Polen, Vice President – Pricing Services for Old Dominion.

“We have entrusted Relay to process millions of dollars in volume annually and we’ve already been able to realize millions in savings through data integration, digitalization of receipts, and simplified reimbursements. On top of it all, our customers are happier than ever which is the most important to us,” Polen continued.

Following the recent announcement of its $43 million funding, Relay Payments’ instant, electronic payment solution is gaining significant momentum. More carriers and brokers of all sizes are opting for the cashless and contactless technology solution that has become a recognized brand in the industry.

Relay Co-Founder and President Spencer Barkoff led the partnership with Old Dominion’s accounting, pricing and operations teams to develop a custom application leveraging data integrations and custom payment workflows for their specific needs.

“Old Dominion is a leading LTL carrier in the U.S. who, like many of its peers, was challenged with manual payment processes that created a sub-optimal experience for its customers. Our goal was to design an end-to-end solution which eliminated the use of paper-based payments and introduced operational efficiencies and increased revenue for the organization,” said Barkoff. “We’re excited to continue working together to change the industry and keep America’s supply chain running during a period of immense challenge.”

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