Online Shoppers Demand Order Control in Addition to Delivery Speed
E-tailers will only remain competitive if they give customers greater control over where, when, and how they receive their deliveries, according to a new study. “Speed isn’t everything,” said Charles Brewer, CEO, DHL eCommerce, which issued the report. The company found that 78% of e-commerce customers wish to specify the time for their deliveries, while […]
