Volvo Trucks to Launch Certified Uptime Centers

Volvo Trucks will begin introducing Volvo Certified Uptime Centers within its dealer network in 2016.

Here’s how it works: Volvo Certified Uptime Centers feature dedicated uptime bays, where trucks requiring repair time of four hours or less are serviced immediately, eliminating the “first come, first served” practice that is common in vehicle repair today.

The centers will utilize improved service workflows supported by Remote Diagnostics, Volvo’s telematics-based proactive diagnostic and repair planning system.

In addition, Certified Uptime Centers will be supported by the recently announced integration between Truck Diagnostics System (TDS) and Volvo ASIST; Volvo’s service management platform.

Noted Göran Nyberg, president of Volvo Trucks North America, “We’re taking our already superior service to the next level to make sure customers’ trucks are earning them money and not waiting to be serviced.”

Currently, Volvo is piloting the certification at 13 dealerships throughout the U.S. and Canada. Pilot locations have seen an immediate increase in the number of trucks being fully repaired during a 24-hour period, as well as an increase in positive customer feedback.

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