Daimler Truck North America Partners with Tavant to Launch Best in Class, AI-driven Warranty System

| June 6, 2024

Powered by AI and Advanced Analytics, the new warranty system will enhance customer experience, dealer productivity, and DTNA operations

Tavant, provider of Service Lifecycle Management (SLM) solutions, and Daimler Truck North America LLC (DTNA), the largest heavy-duty truck manufacturer in North America and a leading producer of medium-duty trucks and specialized commercial vehicles, are thrilled to announce their latest partnership to transform DTNA’s service operations to enhance customer experience and dealer productivity. This collaboration signifies a significant expansion of a decade-long global technology partnership between Daimler Truck Group and Tavant.

DTNA sought a cutting-edge solution to modernize its existing warranty system with advanced features for its employees and partners. Tavant’s Service Lifecycle Management (SLM) solution emerged as the clear choice, exceeding the company’s rigorous requirements. Tavant’s solution excels with its comprehensive suite of modules, encompassing warranty registration, inventory management, claims management, and service analytics. It will enable DTNA to improve claim data, empower users to create ad-hoc reports, and leverage machine learning to predict standard repair processes.

“We are excited to expand our global partnership with Daimler through DTNA,” said Sarvesh Mahesh, CEO of Tavant. “Our AI-driven SLM solutions will empower DTNA to achieve their innovation objectives and drive forward with enhanced efficiency. This partnership reaffirms our commitment to providing advanced, customer-centric solutions to deliver value-driven outcomes and support DTNA’s strategic goals. By integrating GenAI technology, we aim to transform and future-proof their service operations, ensuring they remain leaders in the industry.”

The solution’s GenAI-powered modules, Warranty.AI and Knowledge.AI, will allow dealers to search for vehicle information using natural language. DTNA will benefit from the code prediction feature, which utilizes text and VMRS (Vehicle Maintenance Reporting Standards) code analysis to make accurate code selections, thereby improving dealer experience and standardizing coding. Furthermore, advanced reporting tools will facilitate the easy submission of required data for regulatory reporting.

“With a successful partnership of over a decade, Tavant has consistently demonstrated its ability to deliver AI-first service lifecycle management solutions that align with Daimler Truck Group’s long-term strategic vision,” said Vikas Khosla, CRO of Tavant. “Partnering with Tavant allows Daimler Truck Group to leverage the latest technology and transform their service operations. This collaboration aligns with their commitment to staying at the forefront of technological advancement and delivering unparalleled value to their customers.”

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