New Freight Tracking Customer Portal from Con-way

Con-way Freight has launched a new, freight tracking customer portal called MyCon-way.com, to enable customers to more efficiently manage their less than truckload (LTL) freight needs.

The new web portal, www.MyCon-way.com, features predictive search capabilities and streamlined access to management tools encompassing all aspects of a typical LTL shipment transaction. Registered users can easily create and customize a “MyTools” personal dashboard to display the tools they use most.

“Our customer satisfaction research showed we were already best-in-class in providing effective technology and tracking systems as well as website ease of use,” noted Bill Wynne, vice president of marketing for Con-way Freight. “We have to drive simplicity for our customers and make our interactions with them fast and easy. MyCon-way.com is a foundational piece of that customer experience.”

MyCon-way.com features a simple “What would you like to do today?” predictive search bar along with three easy-to-use menus: “Ship it,” for obtaining customized rate quotes, initiating actions like a pickup request or completing an online bill of lading, “Manage it,” for managing a full range of customer-generated reports, and “Support,” for access to commonly used forms, customer service and other related support features.

The intuitive site will allow customers quick and easy access to key information and reports while enabling them to customize their home page to support the work they do most often on the site. According to the company, this will save crucial minutes on every transaction.

Category: General Update